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Our Policies @Kalakaary

In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!

Return and Refund Policy

AT Kalakaary we are pleased to inform you that all the products are handmade by our Kalakaar’s which makes each product to have a customized effect as mentioned by you or the original product mentioned on website. As Kalakaary has customers experience and satisfaction on topmost priority - Your purchase is eligible for return or replacement only if it meets the following conditions:


  1. If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.

  2. If the product you receive has a genuine quality or making defect.

  3. Several types of goods are exempt from being returned such as

  • Customized products

  • Some health and personal care items

  • Sale products

If your purchase meets our return criteria as stated above, please email us at or mentioned no within 72 hours of delivery with the following information:

  • Order number

  • Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at

  1. Once your return is received and inspected

    1. we will send you an e-mail to notify you that we have received your returned item.

    2. We will also notify you of the approval or rejection of your refund.

    3. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    4. If payment mode is COD then the amount would be send to you by paytm or coupon with same amount

Exchanges (if applicable)

We are pleased to inform about products exchange service is available for below mentioned pre requisites

  1. The product has original packaging with all tags and packaging intact.

  2. The exchange being reported within 72 hours of delivery

  3. The exchange will be processed for Defective/Damaged/Size change/Color change

  4. Purchase of our customers meeting the mentioned requirement stand eligible for exchange, send us an e-mail at  (with photograph) and on verification, Item will be picked from your address by our Delivery Partner.

Contact Us

If You have any questions about this Privacy Policy, the practices of Platform or your dealings with the Website please send a mail at Contact Us at

Payment options

We accept all major debit & credit cards (including Mastercard, Visa & American Express) , UPI and also provide Net Banking options across major banks.

Cancellation Policy

If the order placed by the customer is cancelled within 24 hours, partial amount of the order will be refunded as the order will be in process and convenience charges  will be deducted.

And sorry to mention if the orders that have already been processed and are out for shipping , after 24hrs will not be cancelled.


The shipping of your product depending on the product category as mentioned below

  1. Customized products may take 5-10 days

  2. Purchase of products mentioned on website may take 5 working days (Working days to be counted from Monday to Friday)

  3. As per Covid-19 guidelines the shipping may get delayed if the state/district/city is observing lockdown or timing restrictions

  4. As soon as the products are shipped the tracking details will be communicated to you on mail id and contact number mentioned by you on website

  5. The shipping charges may vary as to where the products are to be delivered.


From time to time We may update this Privacy Policy. Your continued subscription to our Services constitutes an acceptance of the then-current Privacy Policy

Coupons and Gift cards

Coupons and gift cards as been gesture or token of love from Kalakaary may not fall in exchange or return category! Having query for the same feel free to contact us on

Policies at Kalakaary

[] (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [] including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) and we appreciate your trust that we will do so carefully and sensibly. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

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